If something goes wrong we need to be able to see immediately what the problem is, where the problem is, how it happened and where the impact is. — Ian Cottrell, Head of Transmission, ITV.
Managing multiple service provider contracts. The media industry relies on high performance in the delivery of content to air, delivered from its internal operations and highly technical third party providers. Managing this complexity requires good control and sound governance of each service provider contract.
Our media customers include the BBC and ITV. Check out our case studies.
It is enabling us to see far more clearly where a problem has occurred and ‘share’ an incident between suppliers ensuring it is correctly attributed and recorded on closure. — Ian Cottrell, Head of Transmission, ITV.